is a cloud-based platform suitable for businesses with over 20 employees. Read on to understand their strengths, weaknesses, and use cases. Because of this, we’ve rounded up some alternative platforms to consider. While HotSchedules is certainly more than capable of fulfilling basic restaurant and hospitality scheduling needs, it may not be suitable for everyone. For instance, if you have a venue that runs banquets and restaurants, HotSchedules may not be able to provide customization that allows you to determine the specific sources of your revenue. Limited revenue classifications: While HotSchedules does connect with POS (point of sale) systems, it struggles to drill down revenue numbers by team and location.
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However, some HotSchedules users say that picking up shifts doesn’t always update in real-time, resulting in two or more employees picking up a single vacant shift.
Shift claiming issues: Claiming vacant or dropped shifts should be a quick and straightforward process, especially for restaurant and hospitality teams. Staffing and healthcare companies may find themselves restricted in what they have the ability to customize, especially when it comes to forecasting, team hierarchies, and more. Industry-specific design: Since HotSchedules is mostly designed for the hospitality and restaurant industries, it is difficult for businesses outside of these areas to successfully adopt the platform.
Furthermore, user reviews report glitches and difficulties loading on mobile. While the web version can be accessed via mobile browsers, it’s not user-friendly as opposed to being able to access everything through the designated app.ĭifficult to navigate: There’s quite a steep learning curve to using HotSchedules, which can slow down adoption and ROI. Mobile app isn’t free: Employees need to pay to use the app. Here are some of its shortcomings broken down into more detail: Many of its workforce management features lack the depth required to handle more complex use cases. While HotSchedules is a great tool for businesses that want basic scheduling and time tracking lumped in with their inventory management, it’s all-in-one simplicity comes at a cost. Pricing for HotSchedules is quote-based, so you need to get in touch with them to know how much the platform will cost. If you’re looking for an industry-specific platform for managing schedules, timesheets, HRIS, and inventory management, you should consider HotSchedules.īeyond core scheduling, time tracking, and HR functionality, notable features include pulse surveys, earned wage access, action log books, to-do lists, and more. HotSchedules is best for small to mid-sized hospitality, restaurant, grocery, and catering businesses. Before we get into that though, it helps to understand who exactly should be using HotSchedules. You are here to find out if there are better options. Now, it’s part of a larger ecosystem that merges workforce management and inventory management.īut, you probably already know all that. In 2019, HotSchedules expanded its capabilities after being acquired by Fourth. HotSchedules is one of the most popular restaurant and hospitality scheduling products on the market.
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