I asked the primary account holder again and was given another pin to try. At first, the system rejected my information saying the pin was incorrect. I thought I had the correct transfer information (account #, pin #, etc), so I went through the process on Mint's website. My experience porting the number was a bit of a headache and it is mostly user error, but also frustrating because of Mint Mobile's customer service. This was another important requirement for me: the ability to keep my number. I ported my number that I've had for almost 15 years. In general though, I find it to be a robust network with good coverage. My experience with T-Mobile's network is satisfactory, but your mileage might vary coming from another major carrier.
I chose Mint Mobile because they use T-Mobile's network and I wouldn't have to buy a new phone. This process took less than 24 hours for me to see the unlocked status. Prior to this, I called T-Mobile and requested my phone (iPhone 6s) be unlocked.
#Mint wireless customer service reviews trial
I bought the 3 month trial from their website and it arrived promptly. I am making every sincere effort possible to reduce my spending and through lots of research concluded Mint Mobile is my best option. I've been on my family's T-Mobile plan for several years, paying in about $30 for my portion of the bill. I want to put this into writing so that other people can make informed decisions based on my experience.
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